Help
BabyNook Support
Most questions are answered below — subscriptions, family sharing, your data, and common troubleshooting steps. If you can't find what you need, we're one email away.
1. Getting started
BabyNook works today in any modern browser at app.babynook.app — sign up with an email and password, verify your email address (check your spam folder if it doesn't arrive within a few minutes), and add your baby's profile with a name and date of birth. You'll immediately see age-matched milestones, baby leaps, growth charts and daily activity suggestions. Native iOS and Android apps are on the way — join the waitlist to be notified the moment they launch.
2. Managing your subscription
BabyNook has a free plan that never expires, plus paid plans that add more baby profiles, unlimited photo storage and the Alex AI assistant — see the full breakdown on our pricing page. How you manage or cancel a subscription depends on where you subscribed:
- Web (checkout via Paddle.com): your purchase confirmation email from Paddle includes a "Manage subscription" link where you can update payment details or cancel any time. Can't find that email? Just email us and we'll take care of it.
- iOS: open the Settings app on your iPhone/iPad → tap your name → Subscriptions → BabyNook → Cancel Subscription. Billing is handled entirely by the App Store.
- Android: open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → BabyNook → Cancel subscription. Billing is handled entirely by Google Play.
Cancelling stops future billing — you keep access until the end of the period you already paid for. Refunds are issued by Apple, Google or Paddle according to their own policies; if you're not sure who to ask, contact us and we'll point you the right way.
3. Family sharing & invites
Open a baby's profile and look for Family / Members to send an invite link to a co-parent, grandparent or any other caregiver. Everyone you invite can view milestones and photos and leave comments or reactions, at the access level you choose. You can adjust or revoke anyone's access at any time from the same screen.
4. Your data: export & delete your account
You're always in control of your baby's data. Photos, comments, milestones and individual baby profiles can be deleted directly in the app, any time. Full details on what we collect and your rights under GDPR are in our Privacy Policy.
Delete your BabyNook account
You can permanently delete your BabyNook account and all its data at any time. In the web, iOS or Android app, go to Settings/Profile → Delete Account — it's instant, self-service and irreversible.
Prefer we do it for you, or want a full export of your data first? Email support@babynook.app and we'll take care of it.
5. Troubleshooting
- Forgot your password? Use "Forgot password" on the sign-in screen — we'll email you a reset link.
- Photo or video stuck uploading? Media is encrypted on your device before upload, so it needs a stable connection to finish — check your connection; the upload resumes automatically once you're back online.
- Not receiving notifications? Check that notifications are allowed for BabyNook in your device's system settings, and check your per-baby notification preferences inside the app.
- Verification email never arrived? Check spam/junk first, then use "Resend verification email" from the banner in the app. You have a 7-day grace period with full access while you get verified.
- Still stuck? Email us with the address on your account and a short description of what happened — a screenshot always helps.
6. Frequently asked questions
Product questions — what's included for free, which milestones and languages we cover, how our end-to-end encryption works, whether grandparents can join — are answered in the FAQ on our homepage.
7. Contact us
Email support@babynook.app — a real person reads every message, and we typically reply within 2 business days. For formal data-protection requests, see our Privacy Policy; for company and registration details, see our Imprint.